Privacy Policy

1. Introduction

If you have any queries about this policy, please get in touch and we will do our best to answer your questions.

2. Personal Information Collected

We may collect personal information about you, including but not limited to:

1. Information required to register, including first and last name, address, date of birth, mobile number, and basic security information.

2. Your email address and password.

3. Details of any parking spaces you list through the Website and the App.

4. Details of any bookings you make through the Website and the App.

5. Bank account details such as BSB, account number, and account name.

6. Payment details such as card type, card number, expiry date, and CVV.

7. Vehicle details such as model type and registration number.

8. Location details when you access the Website and the App.

9. Any correspondence between you and us, including messages.

10. Other information you voluntarily supply to us.

Although it is not compulsory to give us this information, if you do not, you cannot register as a member, list a parking space for rent, or make a booking.

3. Use of This Information

We will use this information to:

1. Process and manage your booking as a parking space seller or buyer.

2. Collect payment of parking space fees from you on behalf of our sellers.

3. Make improvements to the Website, the App, and the services we offer.

4. Analyse how customers use the Website and the App.

5. Present testimonials or reviews you post to the Website and the App.

6. Aggregate your usage habits and provide directions or commuting suggestions.

7. Perform internal administrative duties, investigate complaints, and provide customer support.

8. Notify you of certain offers and new products, subject to opt-out rights.

9. Market and advertise relevant products and services, including by email, SMS, push notifications, postal mail, or direct telephone contact, subject to your preferences and opt-out rights.

4. Sharing This Information

1. Credit or debit card payments will be collected by our payment processor.

2. We do not store credit card numbers or CVV/CVV2 security numbers on our servers.

3. We may re-charge a payment source for recurring bookings, cancellation fees, and other payments.

4. You may need to provide details to our payment processing agent(s), disclosed at collection time.

5. We may transfer personal information as part of a business sale or restructuring.

6. We may share personally identifiable information with third parties to provide services, bound by this policy.

7. We may share non-personally identifiable information to help understand usage patterns.

8. We may allow third party ad servers or ad networks to advertise on the Website and the App, who may use cookies and receive your IP address.

9. We will not share your opt-in to an SMS campaign with any third party for unrelated purposes. We may share personal data with third parties who help deliver messaging services.

10. Other than as set out above, we will not disclose personal information without your permission unless required by law.

11. Information automatically collected: we log IP addresses and may gather non-personal information such as browser type to improve service.

12. Cookies: We may store cookies on your device to provide a customized service. Cookies are used to store login details, preferences, viewed listings, session continuity, and incomplete booking reminders. You can block or erase cookies, but some parts of the Website and App may not work properly without them.

5. Other Websites

We are not responsible for the privacy policies and practices of other websites. If you access other websites through links, you should check the policy of each website and contact its owner if you have concerns.

If you linked to the Website or App from a third-party website, we are not responsible for that third party's privacy practices.

6. Security

We store personal information securely with restricted access to prevent loss, unauthorised access, modification, or disclosure.

We use SSL technology to encrypt sensitive data transfer, and recommend you maintain a strong and confidential password.

We may store personal information with hosting providers outside our direct control. We cannot ensure or warrant the security of information you transmit to us and you do so at your own risk.

7. Legal Basis of Disclosure of Your Information

We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, or authorised third parties if required or permitted by law, including to comply with legal obligations, respond to valid legal requests, investigate illegal activity, enforce our terms, or protect rights and safety.

Where legally required or permissible, we may disclose members' information to relevant tax authorities. From 1 July 2024, ParkingOath Pty Ltd must comply with the Sharing Economy Reporting Regime (SERR) mandated by the Australian Taxation Office (ATO) as a supplier of services using an electronic distribution platform.

Information reported to the ATO may include: seller legal name, gross and net payments, date of birth, address, GST, bank account details, fees and commissions, ABNs or foreign tax IDs, phone details, property address, email details, and booking periods. The ATO may collect tax-related information about transactions conducted through our platform.

Where appropriate and legally required, we may notify members about legal requests unless prohibited or where notice would be ineffective or create risk of harm or fraud.

8. Changes to This Policy

If we change any terms set out in this Privacy Policy, we will post those changes on the Website and the App or Service. Changes are effective when posted, regardless of whether you have actual notice.

9. Further Questions

If you would like to contact us about this policy or your personal information, you can do so at team@parkingoath.com. If you are not happy with the response from our Privacy Officer, you may make a complaint to the Privacy Commissioner via the Office of the Australian Information Commissioner website.